CUSTOMER CARE

How do I order at EthnicCotler.com?
What are my payment options?
What are my shipping options?
What is the return/exchange policy?
How do I buy at wholesale price?
How do I cancel an order I placed?
What if items are out-of-stock?

HOW TO ORDER:
You can place a safe and secure (protected by 128-bit Secure Sockets Layer - SSL encryption) order online anytime at EthnicCotler.com. If you have any questions or need assistance, you can drop us a mail at info@EthnicCotler.com

PAYMENT OPTIONS:
Payments can be made online by
using Ccavenue secured payment gateway, or check. All online transactions are completely secure using 128-bit SSL encryption. For more details read our Privacy Notice.
Please note that in case of credit card payments, the charge will appear as Acro International Inc. on your statement.

SHIPPING:
Domestic (within India): EthnicCotler.com uses DHL for all your shipping needs. You can choose between Express (next day delivery), Priority (2-3 days) or First Class (upto 13 ozs) at the time of check-out. This allows you to save on shipping.

International: We ship to virtually every country in the world. Here is a list of the countries where we ship - Canada, UK, Australia, Austria, Belgium, Denmark, France, Finland, Germany, Greenland, Greece, Holland/Netherlands, Iceland, Ireland, Italy, Israel, Japan, New Zealand, Norway, Poland, Portugal, Singapore, Spain, Sweden and Switzerland. If you need your order to be shipped to any other country, please contact us.

Once you log-in, you can view shipping estimates while you shop for your primary shipping destination in the shopping cart page. Our customers within India can view realtime shipping estimates just by adding an item to the shopping cart.

Based on the shipping option you choose, your order may take between 7 - 15 business days. Please note that the shipping schedule is quoted by the shipping company and any delays are the responsibility of the shipping company.

International shipping charges do not include any fees charged by the customer's country. It is the responsibility of the customer to pay any and all customs fees.

All orders will be processed within 7 - 15 business days, once payment is received. If you need shipping insurance or have any other question, please contact us. All merchandise is shipped from our warehouse in Jaipur, India

RETURN/EXCHANGE POLICY:
You can return/exahange any merchandise within 3 days of receipt of your shipment. A 10% (min $1.00) restocking fee plus S&H will be charged for all returns and exchanges.
To return/exchange a merchandise, follow our three step process:
Call on +91 141 2601133 or email customercare@EthnicCotler.com for a Return Approval within 24 hours of receipt of shipment.
Pack the merchandise as you received it with all packaging and tags intact, and ship it back to us within 3 days of receipt.
For your security, please return the package to us by an insured courier (FedEx, UPS or DHL) and retain your receipt. This will protect you in case your return is lost in transit. All returns should be sent to the address as specified in the packaging slip.
Once your return is received, it will be reviewed by our Returns department. You will receive an e-mail notification regarding your return or exchange within seven business days. Any unauthorized, uninsured, improperly packed package or any package not postmarked within 3 days of receipt will be returned to sender. Items that show signs of wear or have been used, altered, or damaged in any way cannot be accepted for return. Your money will be refunded or your credit card account will be credited for any payments you have made toward your purchase. Refunds on purchases made with a credit card will only be credited to the same card.

Shipping charges, restocking charges or any other initiation charges, if applicable, are not refunded; if merchandise was shipped free, upon return / exchange, the initial shipping cost will also be charged to the customer. Please allow one monthly billing cycle in order for your credit to appear.

WHOLESALE:
We do offer bulk order discount. Our wholesale discount varies based on the type of product(s) you purchase and the total order value. Re-sellers are welcome. For more information please email sales@EthnicCotler.com.

CANCELING AN ORDER:
The order can be cancelled anytime until the shipment is made.

OUT-OF-STOCK ITEMS:
EthnicCotler.com makes every effort to keep a good stock of all the items on our site. Occasionally, a high-demand item may be sold out. If an item you ordered is sold out, we will notify you via email.

For more information email customercare@EthnicCotler.com.